Technical Support

For primary technical support, we suggest you first contact your HEIDENHAIN distributor or OEM. They will be able to answer most questions regarding our products. In the cases where additional assistance is required, you may request support via e-mail: techsupporthc@heidenhain.com. Telephone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. Call 847-490-0351 to speak with technical support.

Please have the following information available:

• Your distributor or OEM
• Product model number
• Product serial number
• Software version.
  In older models, the software version can be found in the following locations:
  QC 100, QC 200, QC 300, Gage-Chek, SC 100, TC 100 and TC 200: on the Setup "About" screen
  QC 1000 & QC-2000: displayed on power-up
  QC 3000: on the first screen
  QC 4000: located under FILE/ABOUT
  QC 5000: located under HELP/ABOUT QC-5000
  Product options, such as a footswitch or non-linear error correction (NLEC)